Customer Service
Payment
We accept all major credit cards. All online sales are securely processed through a third party.
Sales Tax
Orders being shipped to addresses within Hawaii are charged 4.17% sales tax. Orders being shipped to addresses outside of Hawaii are not charged sales tax.
Shipping
All orders are shipped via United States Postal Service (USPS).
Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note we do not ship on Saturdays, Sundays, or US holidays. You will be notified promptly by email or phone of any delays in shipping.
Shipping and handling fees are non-refundable.
Gift Wrapping
For online orders we offer Complimentary Gift Wrapping! We are happy to add a personalized Gift Note simply add a notation in your cart upon your check-out process. Please include your personal note you would like us to write on the gift card in the "Add a note to your order" field.
Returns
In-Store : Returns and Exchanges are valid for up to 7 Days after purchase with a valid Droplets. order receipt.
Gifted 14 Days after purchase with a valid Droplets. order receipt.
NO CASH REFUNDS.
FINAL SALES on ALL Books, Babiator, Swimwear, Sale and / or Discounted items.
All items must be in unworn condition with original tags and packaging intact for any Return, Exchange or Store Credit return.
Online : This following return policy applies to orders placed through our website (DropletsHawaii.com).
Returns and Exchanges are valid for up to 7 Days after order has been received with a valid Droplets. order receipt.
If gifted than 10 Days after order has been received with a valid Droplets. order receipt.
FINAL SALES on ALL Books, Babiator, Swimwear, Sale and / or Discounted items.
All items must be in unworn condition with original tags and packaging intact for any Return, Exchange or Store Credit return.
Shipping fee on an order is non-refundable.
Droplets. reserves the right to refuse any return item(s) that does not meet our return policy.
Backorders & Cancellations
If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered when you add it to your cart or within 2 days of placing your order. You will also be given an approximate date of shipment. You will not be charged for backordered items until they ship. In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a backordered item, please call 808.868.0038 or email droplets@dropletshawaii.com
If an item is cancelled from your order for any reason, you will not be charged for the item.